Service
Protect the account your business depends on
A policy warning or a slipping metric can put your listings, payments or whole account at risk. We watch your account health, document issues properly and help you respond through the correct marketplace process.
- Written scope before work starts
- No password sharing
- You own your accounts
Sound familiar?
Common problems we solve
You received a policy warning
Warnings that are ignored or answered poorly can lead to bigger action.
Listings suddenly deactivated
Products disappear and you do not know why or what to send.
Metrics are slipping
Late dispatch, cancellations or negative feedback are creeping up.
Not sure how to write an appeal
Vague or emotional appeals are often rejected. Facts and evidence matter.
What’s included
Everything in our account health support service
Pick the full service or only the parts you need. The exact tasks are written into your scope before work begins.
Monitoring
- Daily notification checks
- Account health metric tracking
- Listing compliance checks
- Early alerts to you by phone or WhatsApp
Issue response
- Root-cause review of each issue
- Checklist of documents and evidence
- Help drafting appeals and plans of action
- Follow-up tracking until closed
Prevention
- Listing and claims audits
- Process recommendations for your team
- Staff guidance on common policy risks
- Monthly account health report
What you get
Clear deliverables, in writing
You always know what you are paying for. These are the typical deliverables; your written scope lists exactly what is included for you.
Health summary
Issue log
Appeal and action plan drafts
Document checklist
Prevention plan
Monthly report
How it works
From first call to results
Health review
We review current metrics, notifications and open issues.
Issue analysis
We find the root cause and list the evidence needed.
Response
We help you prepare a clear, factual response through the official process.
Prevent and monitor
We put checks in place so it does not happen again.
Who it is for
Built for sellers like you
Sellers with active warnings
You have a notification or warning that needs a careful answer.
Sellers with deactivated listings
Products are inactive and you want them reviewed.
Sellers who want peace of mind
You want someone watching your account health every day.
Brands facing IP or authenticity issues
You need help organising documents and responses.
Good to know
Typical timelineUrgent issues are reviewed within one working day of receiving access and details. Monitoring plans start once the scope is approved.
Not included
- Legal advice or legal representation
- Any promise of reinstatement or a specific outcome
- Fabricated or misleading documents, which we never prepare
FAQ
Questions about account health support
Can you guarantee my account or listings will be reinstated?
No. Decisions are made only by the marketplace. We help you understand the issue and prepare an accurate, complete response, which gives you the best fair chance.
How quickly can you help with an urgent issue?
We review urgent issues within one working day of getting access and the details. Call or WhatsApp us for anything time-sensitive.
What do you need from me?
Limited account access, the notification text, and documents such as invoices or brand authorisations. We send a clear checklist.
Is this one-time or ongoing?
Both. You can ask for help with a single issue or choose monthly monitoring to catch problems early.
Related services
Often combined with this
Account setup and launch
Seller registration, GST and document readiness, brand registry guidance and a launch checklist for each marketplace.
Account management
Day-to-day operations: inventory and price updates, order and returns coordination, and routine account tasks.
Cataloguing and listings
Accurate titles, attributes, descriptions and variations, bulk uploads and category approval support.
Contact us
Get in touch for support and queries
Tell us about your business and the marketplaces you sell on. We reply within one working day.
- Written scope and quote first
- Permission-based access only
- Direct support, Monday to Saturday